App & Profile

What is Big Bash Club

Big Bash Club is a skill based real Money gaming platform which currently has various Texas Holdem Poker games. You can play with anyone who is on a table or create your private table and invite people to play.

Is playing Big Bash Club legal in India

Big Bash Club is an App where you can play game of skills with real Money. This is legal across India except for the following states:

  • Telangana
  • Odisha
  • Assam
  • Sikkim
  • Nagaland
  • Andhra Pradesh
  • Meghalaya
  • Tamilnadu

Is internet connectivity necessary to play

You cannot play on Big Bash Club without internet connectivity. The platform is not responsible for any loss to you on account of issues with internet connectivity. Please play only if you have a stable internet connection.

How can I sign-up

You can sign-up using your Google or Facebook account.
You are also be required to verify your mobile number.

How can I login my account

You can login to your account from your Google or Facebook account incase of a logout.

Can I change my email address

Once verified, you can’t change your email address.

Can I change my mobile number

No, once verified, you cannot change your mobile number. However, you can delete and reload the App and login again to change your number.

How can I change my profile picture

To change your profile picture, kindly update your profile picture on Facebook or Google and then click on a camera icon at the bottom of your profile pic on the Profile page.

When do I need to complete my KYC

Every withdrawal done by you, from our platform involves transfer of money from your Big Bash Account to either you bank or UPI account. Hence, KYC is a mandatory requirement as a proof of identity for a hassle-free transfer.

Can I change my Bank or UPI details

Yes, you can update. First updation if free.

Can I play Big Bash Club with the same account on different devices

Yes, you can. However, if you are playing on one device, you will be logged out from the other.

Can I use different accounts to play

You are allowed only one account on Big Bash Club platform. However, if you do and our system find out, one of your account will be permanently blocked.

What is the age restriction to play Big Bash Club

Only People with the following status are allowed

  1. Legally above 18 years of age.
  2. Currently residing in India.
  3. Having a valid Indian mobile phone number.
  4. Having a valid PAN card (For KYC for withdrawal of money).
  5. You cannot play Big Bash in the following states.
  • Telangana
  • Odisha
  • Assam
  • Sikkim
  • Nagaland
  • Andhra Pradesh
  • Meghalaya
  • Tamilnadu

How do I permanently delete my Account

To delete you account permanently, kindly write to us at GuestSupport@bigbashclub.com.

Withdrawal

How do I withdraw money

For withdrawing money, go to the menu bar on top left of the home screen, click on My Balance and withdraw money from your Winning Account.

What is the maximum amount I can withdraw

You can withdraw a total of Rs.20,000 if your KYC is not done. You cannot withdraw money till KYC is not verified. Daily, only One withdrawal per day is allowed.

What is the minimum withdrawal amount

Minimum withdrawal amount is Rs.100.

What is the processing fee for withdrawal

Processing fee is 9% for amount up to Rs.500, 5% for any amount above Rs.500.

What is KYC dependent withdrawal limits

One withdrawal a day up to Rs.20,000 a day for KYC users.

My withdrawal amount is not reflecting

The withdrawal usually reflect within a few seconds. However, it could take upto 24 hours. If it doesn’t reflect in 24 hours, please email us at info@bigbashclub.com.

How much time does it take to withdraw

The withdrawal usually reflect within a few seconds as its processed in real time.

Where can I withdraw money to

You can get credited into your Bank account or by providing your UPI ID.

Why is UPI/ Bank withdrawal show pending

Although we process you request in real time, it may take up to 24 hours. Incase the transaction fails; the money will be deposited back into you Big Bash Club account within 7 working days.

Withdrawal status is pending for 7 days

Extremely rare but if this is the case, write to us at GuestSupport@bigbashclub.com.

Where can I see my withdrawal history

For withdrawal history, go to the menu bar on top left of the home screen, click on Transaction History to see all your account transactions.

Why is UPI/ Bank withdrawal show pending

Although we process you request in real time, it may take up to 24 hours. Incase the transaction fails; it will be deposited back into you Big Bash account within 7 working days. Do check if your KYC is complete, else it may not get credited.

Adding Money

How do I add money to my Big Bash Club Account

Click on the + sign shown on top right of the home page and follow instructions. You can add money using UPI/ Paytm, Credit or Debit cards, PhonePe, GPay, Net banking and other methods.

What is the minimum amount I can add

Minimum amount that can be added is Rs.20.

How is Extra Credit given when I add money

Extra Credit is automatically credited to your deposit account.

Is it safe to provide you my card details

We are a secure platform and do not save any card details in our database.

Amount added is not reflecting in Big Bash Club

The amount usually reflect within a few seconds. Rarely, it could take upto 24 hours. If it doesn’t reflect in 24 hours, please email us at GuestSupport@bigbashclub.com.

Where does my added amount show

Your updated account balance is shown on the top right of the home page/ lobby.

Can I withdraw the amount I added

You can withdraw money from your Winning Account Balance.

How can I see my Amount added history

For Amount added, go to the menu bar on top left of the home screen, click on Transaction History to see all your account transactions.

What is the maximum I can add in a day

Currently, you can add a maximum of Rs.1,00,000 in a day.

Can I add money in other currencies

You can only add money in INR, Indian Rupee.

Account Balance

What are different kind of accounts

Big Bash Club has Deposit, Winning and Bonus Accounts.

Is my winning immediately credited

The winnings are instantly credit to your account.

Winning amount is not reflecting

Extremely rare but if it happens, write to us at GuestSupport@bigbashclub.com.

Amount added is not reflecting

The amount usually reflect within a few seconds. However, it could take upto 24 hours. If it doesn’t reflect in 24 hours, please email us at GuestSupport@bigbashclub.com.

Where can I see my deposit history

For Amount added, go to the menu bar on top left of the home screen, click on Transaction History to see all your account transactions.

Invite & Get Rewards

What is Invite & Get Rewards

You can invite others to download Big Bash Club App by sharing your personalised link and get rewarded.

How do I participate

You need to share your personalised link to invite others to download and register the Big Bash Club App.

What are the Terms & Conditions

The referrer should have downloaded the App using your personalised link and registered on the App.

How do I put my referral id

The link shown when you invite people using the app is your personalised link as it contains a special identification which is mapped to your Big Bash Club account.

Can I withdraw my rewards

Any cash reward is directly credited to your Deposit or Winning account.

How can I invite people to Big Bash Club

Go to the top left menu on the home screen and tap the option showing Invite & Get Rewards. Then follow the instructions mentioned.

Are there benefits for the person referred

If there are any benefit for the referred person, it will be mentioned on the Invite page.

Can I see my rewards

Go to the top left menu on the home screen and tap the option showing Invite & Get Rewards. Then tap on the section that says EARNINGS. You will see the rewards. Go to the tab REFERRAL and you can see all Guests referred by you.

Can I see list of my friends that downloaded and registered using my referral

Go to the top left menu on the home screen and tap the option showing Invite & Get Rewards. Tap on the section REFERRAL and you can see all Guests referred by you.